Shipping, Delivery and Returns
Find all the information you need about deliveries, shipping costs, payment methods, in-store collection and returns for your Science4you orders.
Where can you receive your order?
Delivery to an address of your choice
You can receive your order at an address of your choice in the following destinations:
| Order value | Shipping |
|---|---|
| Under €25 | €4 |
| €25 or more | Free |
Collection from the Science4you store
You can also collect your order directly from our store at MARL, in Loures. The estimated time for your order to be ready for collection is 1 business day.
| Order value | Collection |
|---|---|
| Under €25 | €2.95 |
| €25 or more | Free |
Before visiting the MARL store
- Opening hours: Monday to Friday, from 09:00 to 18:00.
- From 24 November to 23 December, the store is also open on Saturdays and public holidays, from 09:00 to 18:00.
- Access to MARL requires passing through a toll gate with an associated charge. To avoid this toll being charged to our customers, please do not use Via Verde when entering MARL.
- At the MARL store, the only payment method available is Multibanco.
What payment methods are available?
The payment details are displayed after purchase and sent by email. You can pay at a Multibanco ATM or through your Homebanking service.
The reference is valid for 48 hours. After this period, the order will be automatically cancelled if payment has not been made.
You can pay securely using Visa, Mastercard or American Express.
Complete your purchase using your PayPal account.
Available for payments compatible with the MB WAY service.
Shipping and delivery times
How long does it take for my order to be shipped?
Orders start being processed from 24 business hours after payment confirmation.
For Mainland Portugal, delivery after dispatch may take between 24 and 72 business hours, depending on the delivery address, carrier and other logistical factors.
For collection at the MARL store, the estimated time for the order to be ready is 1 business day.
How can I track my order?
When available, you can track the status of your order through your customer account and the communications sent after dispatch.
For more information about shipping and delivery, please also see our Terms and Conditions.
How do deliveries work during Christmas?
During November and December, delivery times may change due to the high volume of orders and increased carrier activity.
We make every effort to ensure that orders placed during this period are dispatched and delivered before 24 December. However, delays caused by carriers may occur and are beyond our control.
Inventors Club
Where is it delivered?
Your Inventors Club order can be delivered to an address of your choice.
Shipping has a fixed cost of €5, regardless of the subscription plan.
When is each kit shipped?
For monthly plans, each Inventors Club kit is dispatched within a maximum of one month after the corresponding payment.
For prepaid plans, each kit is sent approximately one month after the previous kit is shipped.
Warranty and returns
We accept returns of new, unopened and sealed items, in the same condition in which they were delivered, in their original packaging and with no signs of use.
If an item appears to have a manufacturing defect, it may be returned for assessment by the Science4you technical team.
To request a return, you must contact Science4you within a maximum of 15 days after receiving the order. Through our Customer Support Portal, open a request and include:
- The product you wish to return;
- The reason for the return;
- The order number;
- The invoice number;
- The address where the product should be collected;
- A telephone contact.
Science4you will arrange collection of the item(s) from the indicated location. Once received at our facilities, the condition of the product will be checked.
If the item is found to be in perfect condition, or if a manufacturing defect is confirmed, the corresponding refund will be issued in accordance with the applicable conditions.
If signs of use, damage or missing components resulting from incorrect use of the product are detected, the return may not be accepted.
Need help?
Our Customer Support team is available to answer any questions about your order, delivery or return.
Contact Customer Support